Refund policy
Each Field Recovery is a bespoke, made-to-order offering produced for one dossier. For that reason, all sales are final. We do not accept returns or exchanges and do not issue refunds for change of mind, personal scent preference, or an incorrectly supplied delivery address. Nothing in this policy limits a right or remedy that cannot be waived under applicable law.
Products damaged in transit
A Field Recovery product that arrives damaged in transit will be replaced at no additional charge. Contact dispatch@bureauobscura.com as soon as reasonably possible after delivery and include:
- your order number;
- a description of the damage;
- clear photographs of the product, interior packaging, and shipping carton; and
- the delivery address associated with the order.
Keep the damaged product and all packaging until we confirm that they may be discarded. We may request additional photographs or carrier documentation so we can verify the damage and arrange the replacement. Approved replacements are sent to the original eligible delivery destination unless we agree otherwise.
Incorrect or defective items
If you receive the wrong item, or the product has a manufacturing defect, contact us with the same information above. We will review the issue and, when confirmed, correct or replace the affected item at no additional charge. Ordinary fragrance variation, natural-material variation, and personal scent preference are not manufacturing defects.
Orders we cannot fulfill
Every Field Recovery remains subject to payment review and manual safety, legal, sourcing, stability, and manufacturing review. If Bureau Obscura cancels an accepted paid order because it cannot be safely or lawfully fulfilled, we will return the amount paid for that order to the original payment method. Processing time after we issue a return of funds is controlled by the payment provider and financial institution.
If we cannot ship within the dispatch time stated when we received a properly completed order, including payment authorization and all information needed to fulfill it, we will send a delay notice before that deadline with a revised shipment date, or state that we cannot provide one. The notice will offer you the choice to consent to the delay or cancel the unshipped order for a prompt full refund. If we cannot ship or do not obtain any consent required by law, we will cancel the order and issue a prompt full refund.
Cancellations
Work may begin soon after an order is accepted. We do not ordinarily accept change-of-mind cancellations after production begins. If you believe an order contains an error, contact us immediately and we will try to help before production begins. This limitation does not affect your right to cancel an unshipped order and receive a prompt full refund when a dispatch delay notice offers that option or when applicable law otherwise requires it.
Contact
Send order-remediation requests to dispatch@bureauobscura.com.
FIELD RECOVERY // PRIVACY SUPPLEMENT
Field Recovery information
Supplement effective September 2, 2026.
We collect recovery-request text, optional reference files, and generated recovery records linked to your account. We use this information to authenticate agents, create and preserve requested recoveries, prevent misuse, fulfill orders, provide support, and comply with law.
We disclose relevant information only as reasonably necessary to categories of providers supporting cloud hosting and security, account authentication, AI-assisted content generation, commerce and payments, fulfillment, email delivery, and analytics or advertising where enabled. This notice describes information practices; it does not disclose Bureau trade secrets or proprietary recovery methods.
Optional reference files are used as short-lived source material and are excluded from the filed recovery record. The service attempts to delete them when processing ends; a storage-expiration backstop is scheduled after one day and may take additional time to complete. Filed recovery text, generated records, and account associations remain available in the Case Cabinet until the agent withdraws the field account or another lawful retention need applies. Commerce, payment, tax, fraud-prevention, and order records may remain under separate store and service-provider controls for the periods required to operate the service and comply with law.
A private report created to fulfill or document a privacy request is a separate restricted record. It may remain accessible only to the Bureau records desk for request handling, security, and compliance evidence for up to 30 days, including after a field-account withdrawal, and is then covered by an automatic storage-expiration rule. The storage provider may require additional time to complete deletion after the report becomes eligible.
Do not place contact details, government identifiers, medical information, or other sensitive personal information in recovery-request text or attachments. Marketing messages are sent only under the communication preference recorded for the account or order, and every promotional message includes an unsubscribe method. Verified agents may use the controls below to obtain or withdraw Bureau-held Field Recovery records; requests affecting commerce records may also require separate store verification.
RECORDS DESK // FIELD ACCOUNT CONTROLS
Field Account Records
Verified agents may release a portable copy of their field account record or issue a withdrawal order through the account-linked records desk below.
To protect Field Recovery from automated abuse, Bureau Obscura uses Cloudflare Turnstile for background human verification. Turnstile processes limited technical signals under Cloudflare's Turnstile Privacy Addendum.
Records desk unavailable in this view? Open Field Account Records in a new window.