Shipping policy
At launch, Bureau Obscura accepts and ships orders only to eligible delivery addresses in the United States. International delivery is not offered. Because perfume contains alcohol and is subject to transport restrictions, Field Recovery orders are dispatched by an eligible ground service only. Expedited air service is not offered for this product.
Made-to-order handling
Field Recovery is made to order and is not ready for immediate dispatch. Production begins only after payment authorization and manual safety, legal, sourcing, stability, and manufacturing review. Estimated dispatch is within 4 to 6 weeks after we receive a properly completed order, including payment authorization and all information needed to fulfill it. A carrier's delivery estimate begins after dispatch and is not a guaranteed arrival date.
Available destinations and rates
The $265 Field Recovery price includes eligible ground delivery and any applicable sales tax. No separate shipping charge is added. We accept an order only when checkout confirms a United States delivery address and offers the approved Ground shipping method. Availability may change because of carrier rules, fragrance-transport restrictions, weather, service interruptions, or other conditions outside our control.
Delivery information
You are responsible for providing a complete and accurate delivery address through Shopify. Contact dispatch@bureauobscura.com immediately if you notice an error. We will try to correct it before dispatch, but address changes cannot be guaranteed after an order is placed.
When tracking is available, it will be sent through the contact channel tied to the order. Tracking events and delivery scans are supplied by the carrier. Delivery estimates may change after dispatch.
Dispatch delays
If we learn that we cannot ship within the dispatch time stated when we received a properly completed order, including payment authorization and all information needed to fulfill it, we will send a delay notice before that deadline. The notice will provide a revised shipment date, or state that we cannot provide one, and will offer you the choice to consent to the delay or cancel the unshipped order for a prompt full refund. If we cannot ship the order or do not obtain any consent required by law, we will cancel it and issue a prompt full refund.
Failed delivery and returned parcels
Carrier delays do not automatically qualify an order for a refund. If tracking appears stalled, a parcel is marked delivered but cannot be located, or a parcel is returned to sender, contact us so we can review the carrier record and available remedy. Additional shipping charges caused by an inaccurate or incomplete customer-supplied address may be the customer's responsibility to the extent permitted by law.
Damage in transit
Products damaged in transit will be replaced at no additional charge when the damage is reported and verified under our Refund Policy. Retain the product and all interior and exterior packaging while the report is reviewed.
Contact
Shipping questions may be sent to dispatch@bureauobscura.com.
FIELD RECOVERY // PRIVACY SUPPLEMENT
Field Recovery information
Supplement effective September 2, 2026.
We collect recovery-request text, optional reference files, and generated recovery records linked to your account. We use this information to authenticate agents, create and preserve requested recoveries, prevent misuse, fulfill orders, provide support, and comply with law.
We disclose relevant information only as reasonably necessary to categories of providers supporting cloud hosting and security, account authentication, AI-assisted content generation, commerce and payments, fulfillment, email delivery, and analytics or advertising where enabled. This notice describes information practices; it does not disclose Bureau trade secrets or proprietary recovery methods.
Optional reference files are used as short-lived source material and are excluded from the filed recovery record. The service attempts to delete them when processing ends; a storage-expiration backstop is scheduled after one day and may take additional time to complete. Filed recovery text, generated records, and account associations remain available in the Case Cabinet until the agent withdraws the field account or another lawful retention need applies. Commerce, payment, tax, fraud-prevention, and order records may remain under separate store and service-provider controls for the periods required to operate the service and comply with law.
A private report created to fulfill or document a privacy request is a separate restricted record. It may remain accessible only to the Bureau records desk for request handling, security, and compliance evidence for up to 30 days, including after a field-account withdrawal, and is then covered by an automatic storage-expiration rule. The storage provider may require additional time to complete deletion after the report becomes eligible.
Do not place contact details, government identifiers, medical information, or other sensitive personal information in recovery-request text or attachments. Marketing messages are sent only under the communication preference recorded for the account or order, and every promotional message includes an unsubscribe method. Verified agents may use the controls below to obtain or withdraw Bureau-held Field Recovery records; requests affecting commerce records may also require separate store verification.
RECORDS DESK // FIELD ACCOUNT CONTROLS
Field Account Records
Verified agents may release a portable copy of their field account record or issue a withdrawal order through the account-linked records desk below.
To protect Field Recovery from automated abuse, Bureau Obscura uses Cloudflare Turnstile for background human verification. Turnstile processes limited technical signals under Cloudflare's Turnstile Privacy Addendum.
Records desk unavailable in this view? Open Field Account Records in a new window.